PRINTING TUTORIAL NOTES
⦁ 1> Computer sign in via your AUD Printing Account. e-mailed to you from accounts@aud.ucla.edu
⦁ 2> Checking Printers added to profile
⦁ 3> Familiarizing with types of Printers: Black and White, Color LaserJet, Color Wide Format Printers(Plotters)
⦁ 4> Signing in to PaperCut Printing Account. If you don't have a Printing account, refer to the following link: https://audhelpdesk.wixsite.com/support/printing-account-form
⦁ 5> Checking Printer Logs
⦁ 6> Available Apps for opening and printing PDF = Acrobat, Chrome, Edge, Firefox. JPG, PNG, TIF = Paint(preferred method), Photoshop, Windows Photos, and Paint 3D. DOC = Microsoft Word, WordPad. Presentations = Microsoft PowerPoint. To open a file in an app other than default, right click on file and choose the app from the drop down options.
⦁ 7> Loading and unloading Paper roll on HP Plotters: Paper is normally loaded by IT Support personnel during normal business hours. There may be rare times when students may have to load paper rolls. Refer to the following URL for instructions: https://www.youtube.com/watch?v=3BhxLyK9eQA&ab_channel=PennStateAAIT
⦁ 8> Resolving Printer issues: No Printout, Error on Printer, unacceptable image printout
⦁ 9> Cancelling Print Jobs on HP LaserJets. (Go to step 18 for Plotter Job Queue instructions)
⦁ 10> Viewing monthly Print charges: https://luna:9192/app Instructions: https://audhelpdesk.wixsite.com/support/printing
⦁ 11> Scanner Station
⦁ 12> Cleaning up after yourself. Paper goes in the Blue recycle bins in the lab. Trash goes in the trash container.
⦁ 13> Requesting IT Support E-Mail: support@aud.ucla.edu Tel. 310-571-8824 (VM, Text)
⦁ 14> Troubleshooting guides (see Item 8) https://audhelpdesk.wixsite.com/support/printing
⦁ 15> Computer/Hardware recommendations: https://audhelpdesk.wixsite.com/support/computer-specifications
⦁ 16> Wireless Printing within Campus Wi-FI: https://audhelpdesk.wixsite.com/support/printing
⦁ 17> Forgotten Password: E-mail AUD Support at: support@aud.ucla.edu or Call/text 310-571-8824. Note: This phone number is only monitored during normal business hours. Please leave a voice mail or text message after hours and be sure to submit a support request to support@aud.ucla.edu
⦁ 18> Checking Print job queues on the Plotters. Note: Most plotter print jobs are processed through the Print Server and sent to the plotters storage queue within seconds. To check job status, go to the plotter you sent the job to and check the print queue status by select the Job Queue menu icon , then Job queue, where you can see a list of the jobs in the queue. Each has an identifier, comprising:<position in queue>: <image name>The job currently being printed has a pointing hand icon, jobs already printed have a check mark, canceled jobs have crosses, processing jobs have a clock and jobs on hold have a warning